Sureserve becomes first Aico Platinum Partner

Aico has named Sureserve as its first-ever Platinum Partner, recognising their outstanding commitment to raising standards in home life safety. This prestigious achievement, announced live at Housing 2025 in Manchester, recognises Sureserve’s outstanding commitment to compliance, innovation, and excellence in electrical solutions across the UK’s housing sector.

The recently launched Platinum Partner initiative is the latest evolution of Aico’s dedication to raising industry standards and building long-term, meaningful collaborations. Platinum status is reserved for organisations that meet a diligent set of criteria including technical excellence, quality management, sustainability, and commitment to training.

As the UK’s leading energy and compliance services provider to the social housing sector, Sureserve deliver essential heating, renewables, energy efficiency, and compliance solutions. With a national reach that spans local authorities, housing associations, and public sector clients, Sureserve is recognised for its comprehensive services - from fire and gas compliance to smart metering, insulation, and air and water hygiene.

Through close collaboration with Aico, Sureserve has become a standout example of what the Platinum Partner initiative was created to celebrate. The company not only meets but exceeds the required standards, including:

• Aico Gold Standard installer criteria
• Leadership-level participation in Aico’s City & Guilds training
• Participation in joint site visits with Aico and clients
• Executive factory engagement at Aico’s manufacturing facility
• Verified ISO 9001 accreditation
• Active CSR and sustainability participation
• Ongoing compliance with BS 5839-6

Steve Trafford, Sales Director at Aico, commented: “Sureserve’s achievement as our first Platinum Partner represents the very best of what the initiative stands for - dedication to high standards, continual professional development, and true partnership. Sureserve have a longstanding relationship with the UK social housing sector and an enviable reputation and are helping set a new benchmark in the sector, not just through technical ability but through leadership and vision. We are delighted to announce them as our first Platinum Partner.”

Graeme Heanan, Managing Director of Sureserve Compliance Fire, reflected on the achievement: “We are privileged to be awarded the inaugural Aico Platinum Partner accreditation. It’s a direct result of the close and hugely collaborative relationship between my team and Aico - built on mutual respect, trust, and a shared drive for excellence. Aico’s product quality, innovation and support are enablers of our continued growth and exceptional client and resident satisfaction.

This accreditation wasn’t easy to achieve - nor should it be. It required a high-level of commitment, it meant myself and my senior leadership team returning to the classroom to achieve Aico’s City & Guilds qualification. The team’s resilience and ambition made it possible, and I couldn’t be prouder. My thanks go to Steve Trafford and the Aico team - together we’re making homes and communities safer.”

With over 3,700 employees and customers including L&Q Group, Southern Housing Group, Aberdeenshire Council, Haringey Council, and Royal Borough of Kensington and Chelsea, Sureserve is also playing a vital role in the decarbonisation of social housing, offering forward-thinking solutions like heat pumps, energy storage, and solar technologies to lower bills, reduce emissions, and create healthier homes.

As Aico continues to champion innovation and safety through its Platinum Partner initiative, Sureserve stands as a powerful example of what is possible when expertise, collaboration and purpose align.