Delivering Electrical Expertise in Social Homes

About

When Lewisham Council awarded its electrical contract to Sureserve, it marked the beginnings of a partnership built on trust, unparalleled expertise and the kind of technical experience that only comes from working across thousands of social homes nationwide.  

With dozens of offices across the UK, Sureserve always looks to align contracts with offices that are geographically closest to the worksite. Proximate technicians deliver more responsive, community-centred service.  Sureserve has operational and back-office teams, along with warehouse space, in the heart of Lewisham. That team has been delivering electrical services to neighbouring Southwark for years and the warehouse, loaded with stock, makes for less downtime and faster mobilisation.  A fleet of vans is also onsite and Sureserve offices in nearby Dartford and Charlton can provide extra support whenever needed.   

Employing a local workforce gives Lewisham an electrical compliance partner who has been working day-to-day in the borough for years and has gained a deep understanding of the housing stock, neighbourhoods and logistical realities.  

Our teams in the area already work with PA Housing, L&Q, Octavia and Southern Housing. That’s over 2,000 nearby homes that rely on Sureserve’s electrical and renewable services, from domestic and communal EICRs to lighting upgrades to PAT testing, renewable heating servicing and solar PV maintenance.

Local Hands and Long-Standing Supply Chain Partners  

To keep everything running smoothly for Lewisham, Sureserve will rely on the supply chain partners already active in the borough. This avoids disruption and keeps delivery momentum high from day one.  

Our supply partners are already aligned with Lewisham’s specifications. For example:  

• Design Plan provides specialist design and specification support.  
• AICO, with whom we have a close working relationship, continues to furnish reliable, high-quality safety products to Lewisham homes.  

These long-standing partnerships give us buying power, product certainty during peak demand and access to technical expertise that directly benefits Lewisham’s residents.  

A Smarter, Sustainable Electrical Delivery Model   

Our locally aligned delivery model is designed to maximise quality, achieve full regulatory compliance and deliver meaningful social value across Lewisham’s electrical services programme.  

Quality: High‑Performance, Resident‑Focused Delivery   

A local workforce supports rapid response to electrical faults, efficient completion of EICRs and strengthens first‑time fix rates. It also cuts repeat visits and limits disruption for residents. Real‑time reporting and proactive contract management drive continuous improvement across the housing stock while keeping service standards consistent.  

Compliance: Robust, Auditable and Assured   

All works follow BS 7671 Wiring Regulations and are carried out by NICEIC‑accredited engineers, resulting in installations and inspections that are safe, compliant and right‑first‑time. Our governance framework aligns with the Building Safety Act 2022, creating clear audit trails, certification and reporting. This gives Lewisham full visibility and confidence that statutory obligations are met without exception. 

Social Value: Local Delivery with Lasting Impact   

Our model is rooted in a strong local presence, with over 150 staff based in or near the borough. We prioritise local recruitment, work closely with long‑standing regional supply chain partners and invest in skills development within the community.   

By using our nearby storage facilities at Charlton depot, we reduce travel, cut carbon and improve response times; all while supporting Lewisham’s decarbonisation ambitions.

A Smarter, Greener Way to Deliver   

Our commitment to a more locally aligned Sureserve delivery model works to Lewisham’s benefit in three important ways:  

1. Smoother service  
   Lightning- fast response times, quick reporting, local pride.  
2. A more sustainable footprint  
   Less travel, lower emissions and a stronger fit with Lewisham’s environmental goals.  
3. Community-driven approach  
   Local people delivering local services with a long-term commitment to the borough.  

From Single Contract to Long-Term Partnership  

For Lewisham, this proposal is about placing the contract where it fits best. Sureserve’s local force of electrical and solar technicians already live and breathe the values of the boroughs they live and work in. They know the nearby housing associations and local authorities inside and out as well as the challenges present in the social housing stock they visit nearly every day. They bring their local knowledge, their technical mastery and their pride in workmanship to make it easy for social housing landlords to upgrade a single compliance contract into a long-term win-win partnership that will surely endure for decades to come.  

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