Protecting People, Homes and Public Buildings

Project Overview

Sureserve Compliance Fire Ltd is delivering a high-volume, end-to-end FRA fire door programme across Hyde Housing’s national residential portfolio. The programme is structured to maintain continuous momentum while ensuring full regulatory compliance, resident safety, and auditability. All activities; from surveying and resident liaison through installation, certification, and close-out; are managed concurrently via Hyde’s RickHub system to ensure efficient action resolution across multiple regions.

The delivery model prioritises rapid response, consistent quality, and transparent reporting, enabling reliable closure of routine, ad hoc, and urgent actions without compromise to compliance standards.

Description of Works:

Sureserve Compliance Fire Ltd is currently delivering in excess of 1,000 FRA fire door actions across Hyde Housing’s national portfolio through the RickHub platform. Works include both full fire door installations and compliant remedial upgrades, with action sizes ranging from 2 to 40 doors per task.

Key delivery metrics and scope include:

• Approximately 140 FRA actions completed per month
• Full door replacements and targeted remedial upgrades
• Works delivered across multiple regions and asset types
• Temporary doorsets installed where forced entry has occurred
• Urgent and ad hoc actions attended within 48 hours where required

Due to consistently strong performance, Sureserve Compliance Fire is Hyde’s highest-performing fire door contractor and the only contractor trusted with urgent and unplanned fire door actions.

Delivery Model  

A fully managed, end-to-end delivery model covering:

• Surveying and validation of FRA actions
• Resident engagement and appointment scheduling
• Phased programming and regional coordination
• Fire door installations and remedial upgrades
• FIRAS-certified sign-off and evidence submission

All actions are tracked and closed within Hyde’s RickHub system, providing full visibility, traceability, and assurance to the client.

Our Role and Responsibilities 

Sureserve Compliance Fire leads the programme end-to-end, including: 

• Surveying and validation of fire door FRA actions
• Risk-based prioritisation and scheduling
• Resident liaison, access management, and appointment booking
• Installation and remedial works delivered to FIRAS standards
• Temporary fire door installations for emergency situations
• Completion certification and full compliance documentation
• Efficient close-out of actions within RickHub 

Project Challenges and Solutions 

The national scale and continuous instruction flow require disciplined planning and regional coordination. Our structured delivery model and experienced operational teams ensure consistent output without loss of quality

Urgent and Unplanned Actions:  

Forced entries and emergent risks require immediate intervention. Our rapid response capability enables attendance within 48 hours, including temporary fire door installations to maintain compartmentation and life safety.

Resident Access and Coordination:  

Through proactive engagement, clear communication, and flexible scheduling, access is secured efficiently, supporting programme continuity and resident confidence.

Outcomes and Results

• Over 1,000 FRA fire door actions delivered compliantly to date
• Average completion rate of circa 140 actions per month
• Consistently high performance across Hyde’s supply chain
• Exclusive instruction for urgent and ad hoc fire door works
• Full audit trail and certification achieved for all completed actions

“Sureserve Compliance Fire Ltd has consistently delivered outstanding performance across our FRA fire door programme. Their ability to manage high volumes of actions, maintain strong communication with residents, and deliver high-quality installations has made them our top performing contractor. They’ve shown excellent reliability, adaptability, and a clear understanding of compliance, which is why we continue to issue them with additional and ad hoc works. Their contribution has been invaluable to the success of our fire safety programme.”
John Johnson, Fire Safety Contracts Manager, Hyde Housing

Client and Resident Satisfaction

Our approach balances technical compliance with resident experience:

• Clear, timely communication with residents
• Reliable appointment management and attendance
• Respectful working practices in occupied homes
• Transparent reporting and close-out via RickHub
• Responsive issue resolution and escalation 

Long term Value   

The Hyde Housing programme demonstrates Sureserve Compliance Fire’s capability to deliver sustained, high volume fire door compliance works at a national scale. Through consistent performance, rapid response, and full regulatory assurance, the programme provides Hyde with:

• Ongoing reduction of fire risk across its portfolio
• Strong compliance assurance and audit readiness
• Confidence in urgent and unplanned risk mitigation
• A trusted delivery partner for long-term fire safety programmes

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