Support for Residents

We have a number of helpful videos below and on our YouTube channel or you can use the WhatsApp and live chat options at the top of this page to contact us. You can also use our contact us page.

Strange noises from your boiler can indicate a variety of issues, such as air in the system, low water pressure, or a faulty pump. Get in contact and one our of helpful team will be more than happy to help arrange a visit from one of our engineers.

Signs that your boiler may need repairs include unusual noises, inconsistent heating or hot water, leaks, and error codes on the display. If you notice any of these issues, you can contact us directly or watch one of our helpful videos.

If you feel cool areas on your radiators, this may indicate trapped air inside the radiator. Bleeding should resolve this issue. You can read our step by step guide here.

A leaking boiler can be a serious issue. Turn off the water supply and contact us straight away.

Sureserve aims to provide prompt service. You can contact your local Sureserve team via live chat, WhatsApp, or phone to arrange an appointment as soon as possible.

If your thermostat has no power, check if the batteries need replacing or if there is a power issue. If the problem persists, contact us directly. 

If no water is coming from your taps, check if the stopcock is turned off or if there is a problem with the water supply. If the issue persists, contact us directly.

You can log into your account here and manage your appointment.

If you smell gas, it's crucial to act quickly. Turn off the gas supply, open windows for ventilation, and contact the National Gas Emergency Service immediately on 0800 111 999. Do not use electrical switches or naked flames.

If your carbon monoxide alarm is going off, evacuate the premises immediately and contact the National Gas Emergency Service on 0800 111 999.

Just like any other machine, your boiler needs regular check-ups to keep it running smoothly. This process is called boiler servicing. It is important for you and your home. Read more in our article on boiler servicing.

Retrofit, in the context of energy efficiency, is making changes to existing buildings so that carbon emissions as well as energy consumption are reduced. You can read our full article here.

There are many steps when having solar panels installed on your roof. Our guide talks you through what to expect when our engineers arrive at your home.